Double billed and Spotify stopped responding to my emails after forwarding proof.

[Nursejaq]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Loxer]

Hello @Nursejaq, welcome to the Community.

Hope you're doing great!

I'm sorry to hear that you've have been charged twice.

I'd suggest checking the 'Charged more than once in a month?' section of this article for the next steps to take.

If you got an automated reply from contacting Spotify support please respond to it and an agent will be there to help you soon.

Keep me posted 🙂