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Double charged for months

Double charged for months

Just got off the phone with iTunes rep who says Spotify has been charging me through iTunes as well as directly for months now. How does this happen? I've been paying 24 dollars a month for almost a year! I'm so upset. Can someone please explain how this happens and how do I go about getting a refund?
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1 Reply

Hey @Cooksmorrell,

 

Spotify Support can look into this for you.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours :).

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