Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Double charged

Solved!
Go to solution

Double charged

Avatar of rtalag
Casual Listener
2016-05-07 08:10 PM

So i upgraded to Premium for $9.99 and I was also looking at the student discount for $4.99
I signed up for the $9.99 instead but when i looked into my bank statement. I was charged for both $9.99 and $4.99.
I don't want to be charged $9.99+4.99 every month. Please help.

Labels:
1 person had this problem.
Reply

Accepted Solutions
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2016-05-07 09:20 PM

Hey @rtalag,

 

Please get in touch with Spotify Support. They'll be able to take a look backstage and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2016-05-07 09:20 PM

Hey @rtalag,

 

Please get in touch with Spotify Support. They'll be able to take a look backstage and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Avatar of rtalag
Casual Listener
2016-05-08 06:54 AM

thanks for the help! i already got a hold of them. 🙂

0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more