Double charges

[x_er_98]

I had two individual Premium accounts. When Spotify came out with the Family Plan

I converted one of my account to a Family Plan. Now I am being charged for the same account both for the individual and the Family Plan $9.99 and $14.99 respectively.

The phone number listed on my online bank account for the transactions is only a message telling me to go to the website for help. Well there is no help for this on the web page. Any help would be appriciated. Thanks

Bela

[7thepisode]

Hey @x_er_98 !

I'd recommend you get in touch with us via this contact form or on Twitter with the @SpotifyCares handle.

[osornios]

Hey @x_er_98,

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

Find out which account has the Family Plan, and cancel your subscription to the other one.