Double paiement for premium and family

schuminard · 2017-02-20

Hi everyone,

I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99).

Is that normal?

Thanks for you answer.

Stephanie

osornios · 2017-02-21

Hey @schuminard,

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

osorniosSpotify Star

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