Double payment

[wilhasen]

As of 29th of novmeber I cancelled my 2 family member subsription and immediately created a new one for 5 persons. I already did the first payment for the 5 family member subscription 30 euros. I cancelled the 2 member account but nevertheless I still had 14,99 euros withdrawn from my bank account today. How is this possible when I laready cancelled the account. Please conact me asap! I would like my money back and make sure that this 2 family member subscription is actually cancelled.

[jean3601 · Accepted solution]

Hey @wilhasen, Welcome to the community! 🙂

I suggest you contact support, they will be able to help you check that your accounts have been cancelled 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂