Double payment

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Double payment

Michal14
Casual Listener

Dear.

I have intricate issue.

  • In past, I have Spotify premium connected through Facebook, I was paying for this, not using and forget that I am paying :-)
  • In meantime, I set new Premium account which I am using, I have my login, password. Everything is working.
  • Now, I just learn, that I am paying 2x Spotify Premium (charged from my creditcart). 
  • So I tried to login through my Facebook to spotify, but it was not able. There was some error message.
  • Then I checked my Facebook account and find there, that I allow Spotify to be logged in through Facebook - I deleted this.
  • Do you think, that Spotify will stopped to cherged my first premium?
  • And if not, how to proceed to stop payment when is imposible to contract spotify company and my bank is not able to do this?

Thank you.

 

Michal

Czech rep.

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Re: Double payment

Rock Star 11
Rock Star 11

Hey @Michal14 ,

 

Welcome to the Community!

 

I recommend you to get in touch with the Support. You can find some more info on how to do this here: https://www.spotify.com/about-us/contact/

Have a great day! :)

BruneliciaRock Star 11
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Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Double payment

Rock Star 11
Rock Star 11

Hey @Michal14 ,

 

Welcome to the Community!

 

I recommend you to get in touch with the Support. You can find some more info on how to do this here: https://www.spotify.com/about-us/contact/

Have a great day! :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Double payment

Michal14
Casual Listener

Bg thanks for help :-)

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