Spotify Community

joesargeant-gb · ‎2016-01-26

Due to a bank card change Spotify was unable to take payment and automatically downgraded me. Fair enough. I then signed back up with the new details about a month ago and have just received an email saying I am to be downgraded again due to no payment being taken. Can somebody help please??

bursttplaylists · ‎2016-01-27

Out of curiousity, is your account being shown as premium or free on your account overview? https://www.spotify.com/account/overview/

If it shows premium, it's possible you got the email in error. If it indeed shows free, this may require further troubleshooting.

Cheers,

Nick

(\\\(.:..:.)///) Burstt Playlists (\\\(.:..:.)///)

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joesargeant-gb · ‎2016-01-27

Hi Nick
I have just checked and it has dropped me back to Spotify free version, is there any way of finding out the reason why they have done this.
Thanks

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Downgraded again!!

Downgraded again!!

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