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Downgraded and lost all music after changing password

Downgraded and lost all music after changing password

After changing my password, my account was downgraded to Free, and I have lost all my music and playlists. 


I've sent 2 emails to the tech support email, but all I get back is a generic email telling me to check the forums for answers.


I have tried resetting my password again. I've re-downloaded my app. Nothing works.


My credit card is still being billed each month.


This is not acceptable.

3 Replies

Hi there,
Welcome at the Spotify Community!


It sounds like your account has been duplicated. When contacting Spotify, did you reply to the automated email (the one which redirects you to the community)? If not, please reply to that email,  even when it says no reply, so a Spotify employee can get back to you as soon as possible.

If you don't get an answer after 48 hours, please let me know your case ID so I can escalate it to the right team.


Have a nice day! 

The same thing just happened to me. I received the same automated response email. Please update if you get a resolution to your problem (either way) and I'll do the same.


Good luck! 



Reply back to the automated response you got, and someone from support should reply within 24-48 hours.

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

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