Announcements

Help Wizard

Step 1

NEXT STEP

Downgraded from premium to free even though I paid my bills

Downgraded from premium to free even though I paid my bills

I just logged in and I was surprised to see that I have been downgraded even though you have taken my money. WHY?

Reply
3 Replies

Are you sure you logged in with the correct credentials? What does the subscription status show on your account profile?

My account profile shows that I am free member even though my bank account was charged and paid on the 10th

mmekler - If you could contact our payments guys here, they'll get it sorted. Don't worry, they're really good.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Suggested posts