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Downgraded from premium to free even though I paid my bills

Downgraded from premium to free even though I paid my bills

I just logged in and I was surprised to see that I have been downgraded even though you have taken my money. WHY?

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3 Replies

Are you sure you logged in with the correct credentials? What does the subscription status show on your account profile?

My account profile shows that I am free member even though my bank account was charged and paid on the 10th

mmekler - If you could contact our payments guys here, they'll get it sorted. Don't worry, they're really good.

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