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Downgrading from Family To Due without account loss

Downgrading from Family To Due without account loss

I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partner might lose her account, though it's not clear whether: 

 

- It will maintain her as a member of my plan recognising that the plan limit of 2 users has not been breached

- it will unlink her account in a way that it can be subsequently relinked with te new Duo plan without loss of her account data (playlists etc..)

- it will delete her account and lose all playlist data

 

Is anyone able to advise?

 

Much appreciated

Ian

Reply
1 Reply

Hi @IanC1,

 

Thanks for posting in the Spotify Community, and welcome! 

 

No worries, changing subscription plans won’t cause anyone to lose their playlists or saved music, and everyone can keep their same accounts. However, when your plan switches to Premium Duo, you’ll need to reinvite your partner to the new plan.

 

You can change your plan from Premium Family to Premium Duo by following these steps:

  1. Log into your account page.
  2. Under Your plan, click Change Plan.
  3. Select Spotify Premium Duo.

At your next payment date, your billing and account will switch to the Premium Duo plan, and your partner’s account will switch to the free plan. You can then invite your partner to the new Premium Duo plan by following the steps in this support article.

 

Bear in mind that to accept the invite, the other member must live at the same address as the plan manager. Also note that members can only switch between different Premium Family or Premium Duo plans once a year.

 

You can also read more about how Premium Duo works in this FAQ article.

 

Let me know if you have any other questions, and have a good day!

TreyAnastasioSpotify Star
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