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Downgrading from Premium to Student Premium

Downgrading from Premium to Student Premium

I am currently a Spotify Premium user. I have been a Student Premium user in the past but the student subscription has run out. I am now trying to resubscribe to Student Premium however whenever I try to proceed past the page where I enter my NUS Extra number it says 'Oops! Something whent wrong, please try again.'. I am definitely entering the number correctly. Please assist with this matter.

2 Replies

Hey @benjrobinson, thanks for getting in touch!


Does it help if you use an incognito window and clear cache/cookies on your web browser?


Let us know how it goes. 

When trying to load in an incognito window it would always redirect to (I'm currently in Lithuania). I tried again today in a standard window and it worked. Thanks for your help.

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