Dropdown menu on Account

[woodgrid]

Plan

Premium

Country

U.K

Device

Samsung Galaxy 9

Operating System

Android

My Question or Issue

Options on the drop down menu for Account do not work. Using Samsung 9+, chrome and android. Has been like this for weeks.

[Ivan]

Hey there @woodgrid, 

Thanks for searching for the answer you need here! 
 

We'd suggest you try opening the page in a private/incognito window. This step makes sure you avoid issues with your browser's cache. In case this persists, try again in a different kind of browser.  

If it doesn’t do the trick as well, we’ll provide you with further help. 

We'll look out for your reply. 

[woodgrid]

Hasn't made any difference to be honest. Problem still there in Incognito window, after clearing cache and after trying MS Edge.

[Ivan · Accepted solution]

Hey @woodgrid, 

Thanks for getting back to us.
 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same.

If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes. 

[richandrach-nz]

We have exactly the same problem - no drop down menu for our Account.  Can't change anything.  It shows two things; Username and Subscription.  Both unresponsive.  No other menu options. Advice to date not working.

[Peter]

Hey @richandrach-nz,

Thanks for reaching out to us about this.

Just to confirm, is the issue that you're unable to open the dropdown menu when tapping on it, or is it that non of the options can be selected?

If it's the latter, could you let us know exactly what happens when you try to tap on one of the options from the dropdown menu?

It would also be useful to know the following info:

• your device + Operating System
• the exact Spotify version on your device
• the browser you're using on the device

Thanks - keep us posted!

[richandrach-nz]

Hi Peter

It is not obvious which version of Spotify that we’re on but we’ve got
multiple devices including an IPhoneSE, iPhone6, and a virtually new IPad

There is no drop down menu at all under “Account”. All it shows is our
username and the fact we have a Premium subscription. Nothing more happens
when you tap on either of them on any of the devices mentioned above.
Cheers Rich

[Elena]

Thanks for getting back to us @richandrach-nz!

It'd be very helpful for our investigation if you could send us a screenshot or a screen recording of what you see when you open the account page on your devices.

Do you get the same reslust when using the Safari and the Chrome browsers?

Lastly, could you give this a shot using a different network to see if that makes any difference for you?

We'll be on the lookout for your update.