Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I just reinstalled Windows and loaded up Spotify, but then when I closed Spotify and put in my login info, none of my playlists show up.
I tried the steps shown, but I can not login properly.
I think there is a duplicate account issue.
Any help?
Hey! Welcome to the community 🙂
If you get in touch with the customer services team directly using the online contact form they will be able to help you get back to your original account.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I did that yesterday, got an automated repsonse saying that would work on it.
24 hours later, nothing, no response, my account is still not working properly.
Did I do something wrong here? Are they closed on the weekend?
@user-removed wrote:
I did that yesterday, got an automated repsonse saying that would work on it.
24 hours later, nothing, no response, my account is still not working properly.
Did I do something wrong here? Are they closed on the weekend?
They are there at the weekends, but as you can imagine numbers are probably reduced. Did you reply to the automated email?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I did not reply, because it was: <noreply-support@spotify.com>
I sent another message today to <support@spotify.com>
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…