Duplicate accounts, can they be merged?

[kmjones77]

Hello,

I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old account kmjones77 and I linked it Facebook which seems to have deactivated the kenjones12345 account.

Is there anything that can be done to get kenjones12345 back I had some really good playlists on there. If the accounts could be merged that would be fine. They actually use 2 diffferent email addresses so there shouldnt be a problem, I get an error saying

Email address is already connected to another account

When I try and login under the kenjones12345 login.

Thanks,

Ken

[kmjones77]

I think the problem occurred when I linked my Facebook account to kmjones77 which has locked out my other account cos they are both now linked to the same email address.

If kmjones77 could be disconnected from the Facebook account that would fix it maybe.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.