E-card - No code or mail

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E-card - No code or mail

magiv
Casual Listener

Hi!

 

I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged.

 

I contacted support but still, My issue isn't solved.

 

In my opinion that is not a sign of a good support-department.

 

 

1 ACCEPTED SOLUTION

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Re: E-card - No code or mail

Richard
Roadie

I've sent you a fresh email on this. That should sort everything out.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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18 Replies

Re: E-card - No code or mail

Richard
Roadie

Hey magiv, welcome to the Community.

 

Sorry to hear you didn't get the code through, I'm sure it's just got held up somewhere. Do you have a reference number for your case with our support team so I can chase this up?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: E-card - No code or mail

magiv
Casual Listener

Thanks.

 

 Case #: 465461 is the number.

 

Solution!

Re: E-card - No code or mail

Richard
Roadie

I've sent you a fresh email on this. That should sort everything out.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

lost account

edvin78
Casual Listener

i created two tickets, can you solve them for me? i have been hacked and my email has been changed so i cant change password

my tickest is

 

491121. 

and the orher one is: 

491170.

 

kind regards: edvin78

Re: lost account

Richard
Roadie

Hey edvin78, welcome to the Community. I'll make sure this gets followed up.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: E-card - No code or mail

magiv
Casual Listener

Thanks!

 

It did work at last.

Re: E-card - No code or mail

mikes
Newbie

Richard,

 

I am having a similar problem.  I sent two 6 month subcriptions of premium to two of my co workers.  I never got a reciept and they never recieved the ecards.  Please help as soon as possible. Thanks

Re: E-card - No code or mail

Richard
Roadie

@mikes wrote:

Richard,

 

I am having a similar problem.  I sent two 6 month subcriptions of premium to two of my co workers.  I never got a reciept and they never recieved the ecards.  Please help as soon as possible. Thanks


As this is a payment issue you'll need to just get in touch via our contact form on this. We'll be in touch as soon as we can.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: E-card - No code or mail

melodacious2911
Newbie

Today I purchased an e-card with one month spotify premium for my friend. She received the email and downloaded spotify to her phone. She also received an email that said "thank you for using your spotify prepaid premium code". When she went to use spotify on her phone, only radio would play and it told her she did not have spotify premium so she could not listen to anything else. She logged out then back in. She uninstalled then reinstalled spotify. Nothing is working and it keeps telling her she can only listen to radio! This is very frustrating!!!

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