E card no email

[Vollen]

Hi - I bought an e card subscription for my daughters birthday . I paid last week and got a pay pal confirmation but nothing else. I asked for the email to be sent direct to my daughter today ( her birthday ) but nothing. I emailed support this morning ( but it is Sunday )but seeing a few others have had the same problem without getting a response I thought I should post here too ? Is there no phone number we can call ? ( uk)<br><br>Thanks

[Amarro]

Hello and welcome to the community! 🙂

well im really sorry that you are experiencing this issue. If i was you i would contact the spotify team here BUT you'll get an automated message which says "Noreply". Please do this anyway! Afterwards im really sure that you'll get a response 😉

[Vollen]

Hi Amarro

thanks for replying - I already did that (ref 02039448) yesterday morning

no answer yet - what do I do now ? My poor daughter is still waiting for her present !

thanks

Emily

[Rodrigo]

Hello! Welcome to the Community!

It usually takes up to 48 hours to hear back from support. If you still don't receive a response from the team by then, let me know.

[Vollen]

Hi - still no response from support

can someone chase it for me ? ref as previous comment

thanks

Emily

[Amarro]

@Vollen have you already checked your spam-box as well? 🙂