E-mails received of services that I didnt ask for

[Rafael_Sousa87]

Plan

Premium

Country

 Brazil

Device

( Samsung Galaxy 8 / PC)

Operating System

( Android Oreo, Windows 10)

My Question or Issue

 Hello, this morning I received 2 e-mails that I didnt ask for.

1 - "We're gathering your Spotify personal data"

Looks like that this is a download file of my playlists or something. I didnt ask for this. Is it normal that Spotify send it without my need?

2 - "Your Spotify device password"

It for setup a password to my divices. I also didnt ask for it.

Is my account been hacked?

I already changed the password

[Billy-J]

Hey @Rafael_Sousa87 - welcome to the community!

Sorry to hear you’ve recieved emails without you requesting them, no worries though, I’ll be happy to help!

If you have recieved a suspicious email from Spotify, please check this article out: https://support.spotify.com/account_payment_help/privacy/suspicious-email/

This seems like someone has gained access to your account. You can learn what steps to take by following this support article: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun... 🙂 Let me know how this goes!