Edit profile won’t allow me to choose my country

[Bidlaké]

Plan

Free

Country

 Japan

Device

Iphone 8S

Hi, 

I moved to Japan a few months ago from Australia. Recently my premium ran out and I had the message about changing countries. When I went to edit profile the only country options it gave me was Australia and Iceland. I chose Iceland to see if it would then give me other options, but now only Iceland shows as a country option. Anyone know how to get Japan up as an option?

Thanks in advance!!

 

[OneByBoo]

Hey there @Bidlaké!

Added here is the "Country Settings" help guide.

Please be advised to read it completly as it might give you he answer your looking for.

Follow the steps and change you country settings based on it.

Let me know if you need further help 😃

[Bidlaké]

Hi @OneByBoo

That is what I tried, unfortunately the only option it gives me is Iceland. Thanks for the suggestion though!

[OneByBoo]

Hey @Bidlaké!

Thanks for getting back with me.

If you've canceled your account, follow the steps, subscribed for a new account and still having this issue, please contact support through this form and have them check your account for an asnwer.

Let me know if you need further help 😃

[Jose_M]

Hello @Bidlaké! Thanks for reaching out.

Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection. If you're using a VPN, this could be interfering with things. If none of the suggestions above did the trick, I'd recommend making sure the small country flag at the right bottom of the page matches the country you're currently in. 

Hope this helps and let me know if you have any other questions!