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Perdí mi móvil, intento recuperar mi cuenta premium y mis playlists de spotify con mi correo y contraseña y me dice el sistema que no tengo cuenta premium!!! Pero el cobro a mi tarjeta si llega!! Ayuda por favor! O tendre que cambiar de servicio y claro cancelar los pagos.
Hey @ViviRu.
We can help you in the Community in English. Can you let us know what's happening exactly.
We'll see what we can suggest.
Basically what @ViviRU is saying is that they lost their mobile device, however, they intended to recouperate their account using their email/password. When ViviRU tried to log in to Spotify, the account was implying that they were not a premium user, although reoccuring payments were still being processed to their bank.
They need help on figuring this problem out.
Hey @ViviRu.
Sorry to hear you lost access to your Spotify Premium account. As you could have multiple accounts set up with your information, I suggest checking the suggestions on this support page.
Fingers crossed you'll find the correct account with this.
Keep us posted.
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