El servicio premium no sirve!!

[ViviRu]

Perdí mi móvil, intento recuperar mi cuenta premium y mis playlists de spotify con mi correo y contraseña y me dice el sistema que no tengo cuenta premium!!! Pero el cobro a mi tarjeta si llega!!  Ayuda por favor!  O tendre que cambiar de servicio y claro cancelar los pagos.

[JuanSebastian]

Hey @ViviRu.

We can help you in the Community in English. Can you let us know what's happening exactly.

We'll see what we can suggest. 

[Superllamajose]

Basically what @ViviRU is saying is that they lost their mobile device, however, they intended to recouperate their account using their email/password. When ViviRU tried to log in to Spotify, the account was implying that they were not a premium user, although reoccuring payments were still being processed to their bank. 

They need help on figuring this problem out. 

[ViviRu]

Yes, with the device I lost, I had my premium service, now I use my account
& pasword and spotify is giving me the basic service, so what happened with
my premium service and payments??

[Alfredo]

Hey @ViviRu.

Sorry to hear you lost access to your Spotify Premium account. As you could have multiple accounts set up with your information, I suggest checking the suggestions on this support page.

Fingers crossed you'll find the correct account with this.

Keep us posted.