El servicio premium no sirve!!

Reply

El servicio premium no sirve!!

ViviRu
Casual Listener

Perdí mi móvil, intento recuperar mi cuenta premium y mis playlists de spotify con mi correo y contraseña y me dice el sistema que no tengo cuenta premium!!! Pero el cobro a mi tarjeta si llega!!  Ayuda por favor!  O tendre que cambiar de servicio y claro cancelar los pagos.

4 Replies

Re: El servicio premium no sirve!!

JuanSebastian
Roadie

Hey @ViviRu.

 

We can help you in the Community in English. Can you let us know what's happening exactly.

 

We'll see what we can suggest. 

Re: El servicio premium no sirve!!

Superllamajose
Newbie

Basically what @ViviRU is saying is that they lost their mobile device, however, they intended to recouperate their account using their email/password. When ViviRU tried to log in to Spotify, the account was implying that they were not a premium user, although reoccuring payments were still being processed to their bank. 

They need help on figuring this problem out. 

Re: El servicio premium no sirve!!

ViviRu
Casual Listener
Yes, with the device I lost, I had my premium service, now I use my account
& pasword and spotify is giving me the basic service, so what happened with
my premium service and payments??
Highlighted

Re: El servicio premium no sirve!!

Alfredo
Roadie

Hey @ViviRu.

 

Sorry to hear you lost access to your Spotify Premium account. As you could have multiple accounts set up with your information, I suggest checking the suggestions on this support page.

 

Fingers crossed you'll find the correct account with this.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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