Email Address Changed

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Email Address Changed

Casual Listener
‎2016-06-06 05:26 PM

Hey guys!

 

So I recieved an email that my email address had changed to someone that I obviously do not know. I responded to their email at account-details-changed@spotify.com - telling them that I didn't change it and I don't know that email address. My Spotify Family Premium account has been playing music that I don't recognize on a device I don't recognize either.

 

I use Facebook to login to Spotify and I've since changed that password, however I'm unable to change the email address on my account because it asks for a password. How would someone be able to change it without my knowledge yet I can't change it back, even though I still have access to my account?

 

So far I haven't recieved any responses from Spotify - I've emailed the account-details-changed@spotify.com, I've emailed the account team, and used the anonymous help request form. Every time I submit a request Spotify website tells me it will respond to the other email address. How does that help me?

 

What options do I have here, I'd like to avoid cancelling my account and creating a new one, considering I had custom play lists and many songs, but if I have to I will - it's not that big of a deal. Please help :)

5 Replies

Re: Email Address Changed

Rock Star 24
‎2016-06-08 10:58 PM

Hey @stoneric

 

I'll escalate this thread to staff to see what they recommend.

 

I'll let you know when I hear back.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

Re: Email Address Changed

Rock Star 24
‎2016-06-10 12:42 AM

@stoneric

 

It looks like support has replied to your emails. Are you still having trouble with your account?

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Email Address Changed

Casual Listener
‎2016-06-14 02:24 PM

I got it all taken care of, thank you!

Re: Email Address Changed

Rock Star 24
‎2016-06-17 11:51 PM

You're welcome!

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Email Address Changed

Casual Listener
‎2017-08-13 12:20 AM

This happened to me just today too.  Someone changed the email address to nadir and a bunch of numbers @ gmail.  I'm able to login through Facebook as well, but since whoever hacked my account changed the password, I'm unable to reset the email address back to the original.