Email Problems!!

[Kasey-m]

Plan

Free

Country

Australia

Device

iPhone 7+

Operating System

iOS 12.1.2

My Question or Issue

I've been logged out of my Spotify account on my laptop and phone and I am not able to get back in. I have tried to reset my password multiple times by using my email but it says "The username or email you provided is not associated with an active Spotify account.". I then tried to make a new account with the same email (my email) I had used to try and reset my password with right after it telling me it was not an associated email. When creating the new account, I enter my email and it then says "We're sorry, that email is taken.".

[Maxim]

Hey @Kasey-m,

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.

I hope this helps!