Email address not accepted

[15subi]

I have a Spotify Premium account which is working on my laptop and iPhone. When I tried to login on a new home omputer my email address is not accepted. I put in my username  for an email to be sent but have not received it. It is not in Spam/Junk mail either. Any ideas please?

[FabianS_Bogota]

Hey @15subi!

It might be possible that you have two different accounts. The info in here should help you figure it out. If you continue to have this problem, the support team could give you a hand. You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Cheers!