Email address on my account is not mine!

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Email address on my account is not mine!

Casual Listener

Hi there!

 

I recently noticed that the email address associated with my spotify account is not mine.

 

I can log in via facebook, but am unable to change the email address as my password does not work... presumably because someone else has managed to log in and change the email and password combination but not unlink my facebook acount??

 

I've tried using the web based contact form, but that sends all communication directly to the email address on the account... WHICH ISN"T MINE! Doh!

 

Please help, I've been a continual customer since 2011, and I would hate to have to cancel this account and reopen another and lose all my playlists and data.

 

Thank you!

2 Replies
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Re: Email address on my account is not mine!

Regular

Login in here with facebook:

https://accounts.spotify.com/en/login?continue=https:%2F%2Fwww.spotify.com%2Fuk%2Faccount%2Foverview...

 

Then click edit profile and change email you need enter your password that is currently used with the account then click save.

 

Not sure if you need to verify the changes through email though if you do you this could be tricky. =L

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Re: Email address on my account is not mine!

Casual Listener

Thats exactly what i've tried... but my password is not working... which is rather worrying.

 

I can only assume that both email and password have been changed.

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