Email already in use when I change my profile country

[irishguy]

Hi

I used to use Spotify when it was available in Ireland a couple of years ago.

When my credit card expired, I was no longer able to use the premium service in ireland.

I attempted to change my country to UK to continue to use the service but that didn't help.

Today Spotify is available again in Ireland. But now when I sign in I get a 408, so I need to change my profile country.

I do that but now that says my email address is already in use! When I downloaded the app earlier to my iPhone I initially clicked sign in with facebook. I'm not sure if that had anything to do with it.

Spotify, can you switch my country to Ireland and let me use the service again!?! I want to keep my old account with my old playlists but I want to switch country to Ireland as thats where I live.

Thanks

[erdnusse]

This is happening to me as well! I'm in Germany for the next five weeks, but when I go to switch my profile to Germany, I get an error saying my email is already in use. But it's only attached to the account I'm signed into -- I know this for sure because when I contacted support the confirmation was sent to this email address. Can you please help me change my profile country??

[Adam]

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@erdnusse wrote:

This is happening to me as well! I'm in Germany for the next five weeks, but when I go to switch my profile to Germany, I get an error saying my email is already in use. But it's only attached to the account I'm signed into -- I know this for sure because when I contacted support the confirmation was sent to this email address. Can you please help me change my profile country??

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You should get a response from the support team soon who'll be able to get you fixed up. 🙂