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Email and password changed without permisson

Email and password changed without permisson

Xuray

Plan

Premium through a family account

Sweden

 

Device

iPhone 11 Pro and Windows desktop

Operating System

(iOS 10 and Windows 10)

 

My Question or Issue

I noticed that my email has been changed to something else, most likely hacked. Tried to change it but apparently, the password is changed too. I can still log in through Facebook but there's still someone who has gained access to my account. The account that has the family premium plan also noticed that there was an added account for the plan that they didn't recognize and that the address for Premium Family was changed. Their email or password wasn't changed though.

 

Reply
1 Reply

Maxim

Hey @Xuray ,

 

Thanks for coming to the Community.

 

I recommend checking out this support article for the next steps to take: https://support.spotify.com/article/hacked-account-help/ 🙂

It'll be useful for both you and the owner of the Premium Family plan.


Hope this helps!

MaximSpotify Star
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