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Email change with Facebook issue

Email change with Facebook issue

Plan

Premium

Country

US

 

My Question or Issue

I recently changed my email on my Facebook due to not having access to my old school email, but it is not reflecting in my spotify account. I can't do anything like the help center or the mini promo without the email being changed, because the help center automatically sends it to the old email that I can't get into. Any suggestions?

Reply
3 Replies

Hi @illybell7

 

Thank you for reaching out here in the Community!

 

If you have created your Spotify account through Facebook, you won't be able to change the email address in your Spotify account on your own. You can reach to Customer Support.

You can find the contact form here.

 

Have a nice day!​​​​​​​

Tried that and the contact automatically goes to the email I dont have access to...

 

I changed the Facebook email already, so it's not making it different from that, I only want to have them match.

Hi @illybell7

 

The contact form should be in a chat form, so there's no email needed. 

You can talk there to someone from Spotify and they should be able to change your Spotify email to match the one associated with your Facebook account. 

 

Let me know if you have any other questions!

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