Email changed by someone and cannot access my account

[nabwong]

Dear Spotify,

I received an email saying my email has been changed and now I cannot access my account. On top of that, I have been charged a subscription since last august that I've been disputing with my credit card company. What can I do to resolve this? What security risks am I undertaking from all this?

[phan_times]

Hello @nabwong,

It seems your account might have been hacked. 

 Get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail and they'll be able to look into it for you.

If you send an e-mail, please check your inbox (and **bleep** box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify should reply within 24 hours.

Hope this helps!

If this was the solution please mark it as such.

[nabwong]

Have not received any updates from Spotify just in case anyone is wondering.