Announcements

Help Wizard

Step 1

NEXT STEP

Email changed without consent

Email changed without consent

I just got an email from Spotify notifying me that my email had been changed. Problem being...I never authorized the change. Other problem being..I've never actually signed into Spotify with anything but Facebook (I still have access to FB, and have change my password through there)email account, Account

 

I tried to send a contact form, but as it's going to the new email, I can't get any message from there. I would really like my account back. 

Reply
1 Reply

Hey @toxiclight, I think somebody else hacked or have access to your login details I recommend you change your FB password and If you still have access to your Spotify account i recommend you change your password immediately! 
Otherwise you can rest your account using these links: 

https://www.spotify.com/password-change/
https://www.spotify.com/password-reset/

If they did not work, contact Spotify support using one these form and rest your account : 

https://support.spotify.com/us/contact-spotify-anonymous/

https://www.spotify.com/about-us/contact/contact-spotify-support/

Please note! you may receive an auto-response directing you back to the Community.

If you reply directly to that email, your message will reach one of spotify friendly agents.


To prevent account loss in the future I recommend to scan your PC from any malware/trojans and not login to non-trusted links / websites.



This post was by M0HX - I don't work in Spotify, I'm just here to help ^-^
If this solved your issue - Mark it as a solution! If you like my post - Press like!

★ Follow me plz | My EDM Playlist ♪| My Website


Feel free to PM me here !

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random