Email does not change?

Bieraccba · 2017-08-30

Hi, I would like to ask about my account which log in with my facebook but then i changed the email address in facebook but in the spotify still be the old email. Can i fix it?

Maxim · 2017-08-30

Hey @Bieraccba,

I believe it can take some time for that to update 🙂 These changes aren't reflected within minutes.

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Bieraccba · 2017-08-31

Hi Maxim

For let you know, i have changed the email for 2 days.

Maxim · 2017-08-31

Yeah, it can take a week or so sometimes.

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Bieraccba · 2017-09-22

Hi maxim

it took 3 or more weeks without nothing

and i have to use the new account for register the premium member for family package.

please follow up my concern

regards

Maxim · 2017-09-22

Hey @Bieraccba,

Thanks for reaching out again.

I'd recommend sending a message to Support, so they can take a closer look at this.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Thanks 🙂

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