Email in the wrong language

Reply
Highlighted

Email in the wrong language

Gabbro
Newbie
I opted in to receive marketing emails, because I wanted to hear about new music and concerts nearby. However, because I live in Singapore, Spotify has decided to send me those emails in Chinese. Apparently (and please correct me if I'm wrong), there is no way to change this. Spotify chooses the language based on your account country, which with premium is tied to your credit car). This is stupid for two reasons. Firstly, I'm sure there are many people who would prefer to receive emails in a language other than the official language of the country they live in. Secondly, and more importantly, many countries have more than one official language. Singapore has four, for example, and Canada, Switzerland and Belgium all have multiple official languages. How can Spotify guess which one each individual subscriber will prefer? Please give us a way of choosing the language for ourselves.
1 Reply

Re: Email in the wrong language

JuanSebastian
Roadie
Hey @Gabbro!
 
We'd recommend you get in touch with us via this contact form.
 
You can also find us on Facebook or Twitter.
 
Give us a shout, we'll be happy to help.
SUGGESTED POSTS