Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Email unaccessible

Solved!

Email unaccessible

Rachierp1

Plan

Premium for students

Country

United States

Device

iPhone 6S

Operating System

iOS 11.2.6

My Question or Issue

I can no longer log into my account. I was randomly logged out on my phone and I haven't changed any account information (ie password). I thought it might be a good idea to change my password and see if that helps but I no longer have access to the email which I used to create my account 4 years ago (high school email). I need to log back into my account and update my email. I really do not want to lose this account because it has tons of playlists that I've created on it and they are not public so I can't just create a new account.

 

Reply

Accepted Solutions
Marked as solution

Jollof

Hi @Rachierp1, welcome to the Community!

 

You can get into contact with the Spotify team here, they will be more than happy to help you regain access to your account.

 

Let me know if you need anything else!

View solution in original post

1 Reply
Marked as solution

Jollof

Hi @Rachierp1, welcome to the Community!

 

You can get into contact with the Spotify team here, they will be more than happy to help you regain access to your account.

 

Let me know if you need anything else!

Suggested posts