Email was changed

[Imwristt]

This is a second account just so i can post here.

The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares on Facebook and they told me that I should received an email from Spotift Support shortly. It's been more than 12 hours and still nothing in my inbox and my spam. How long could it possibly takes to get an email?

Can I do something else to speed up the process? All my music is on spotify.

My main account is Premium

[osornios]

Hey @Imwristt,

If you contact support from your account, the support reply may probably go to the email you don't have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.