Ended my subscription on the same day of subscription but still charged

[nuramerica]

My Account shows the following information. I cancelled this subscription on the same day as I started the subscription. I received confirmation from Spotify about my cancellation. Hoever, the fee euro 9.99 is still charged. Why does why subscriptio  still runs until 24-01-17 while it is canceled. Why is not there a possibility to contact Customer service directly about such a problem?

[tkdchamp]

I have a similar issue - i paid until the 19th of January and cancelled today. Premium went offline immediately and there's no phone number to call - they're ripoff artists

[SergioDavid]

Hey @nuramerica and @tkdchamp, welcome to the Spotify Community!

We suggest you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your accounts to see what we can suggest.

Let us know how it goes and if you have any other questions.