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Entered 2 Different Credit Card Numbers. . .

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Entered 2 Different Credit Card Numbers. . .

. . . because the first one didn't go through for whatever reason, entered the second Credit Card number info, that went thru, BUT, my confirmation email for my 60-day Free Trial for Premium had the information of the FIRST Credit Card.  That is a little suspicious to me.  Does anyone know what happened there?   Should I be concerned about my Credit Card accounts being compromised?  Help is appreciated.

 

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Hey! Welcome to the community 🙂

Since this is a billing query, the best thing to do is get in touch with the payments team directly using the online contact form and they can double check this for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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2 Replies
Marked as solution

Hey! Welcome to the community 🙂

Since this is a billing query, the best thing to do is get in touch with the payments team directly using the online contact form and they can double check this for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Peter!  Thank you for your help!  I contacted the right department regarding this matter and await their response.

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