Entered 2 month trial and then €4,99 per month but my account says I will be charged €9,99 oer month

[pepearizpe]

Hi,

I entered the 2 month trial and then €4,99 per month on response to an email I received offering just that, but when I signed-up my account says I will be charged €9,99 oer month. Can you please tell me what is happening and why the conditions have changed after I accepted a different offer?

Thank you and kind regards

[Jason]

Hey @pepearizpe

Thanks for posting in the Community.

This sounds like something for our Accounts team to take a look at. Could you reach over to them at https://support.spotify.com/contact-spotify-anonymous/? They'll take a look behind the scenes for you.

If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.

I hope this helps out.

[pepearizpe]

Hi!

Thank you for your message and for the help. I have followed your instructions and have a case #03493233.

Kind regards

Jose

[Jason]

Thanks for that, Jose.

I've forwarded this over to the right team now. Someone should be back in touch with you shortly. Watch that inbox 😉