Entered the wrong email and now Im paying for account I have no access to.

[KVX]

 What are my options to resolve this. 

[Melody · Accepted solution]

Hey there, @KVX

Thanks for coming to the Community.

We have steps on changing the email address used at https://support.spotify.com/account_payment_help/account_basics/change-email-address/

If you don't have access to the email or account at all however, we'd recommend reaching out to Support.

Don't worry, you can do this one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares 

Let us know if there's anything else 🙂

/M

[Mohamed_skori]

Heey there, 

I have the same problem. I want to send a e-mail to the support office, however what for information do I need to mention. 

Please let me know.  

Mohamed

[KVX]

contact support chat, you'll need your account username and/or the first
six digits and last four figits of the card you used/is being charged.

[Mohamed_skori]

How can i make contact with them? I am looking all day but i can’t find a tool to make contact with spotify. 

[KVX]

here: https://www.spotify.com/about-us/contact/contact-spotify-support/

[Mohamed_skori]

Under witch subject can i find it, they ask every time mine username or e-mail adress.  But i don’t have both. Sorry for all those questions.

[KVX]

After clicking on the link you want to hit the: Account > Account details, country, or payment method > Then hit "Still need help".

Fill in your name and issue > Hit "start chat" a small window will pop up.

Just enter your name and then hit start.

I cant help anymore, the captcha on this site is too hard. hope you get through.