Erase of everything on my Spotify account

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Re: Erase of everything on my Spotify account

user-removed
Not applicable

Free account here, as I logged in with my facebook details on a new computer, I can't find anything of my old stuff on spotify.
Is it possible to restore the old account?

 

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Re: Erase of everything on my Spotify account

Spotify
Spotify
Andreacevenini - Hey! Can you try logging in with your original username 'andreaceve' and your Spotify password. This should get you to your music. You'll be able to reconnect to Facebook when you're in.
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Re: Erase of everything on my Spotify account

user-removed
Not applicable

Hey there,

 

I too experienced a wipe of my account without actually creating a new account. I have spotify installed on 3 different machines and when I installed on the 4th (mac) it automatically logged me out, then back in, then logged me out again and then i had to login manually again. Then I received an e-mail saying Welcome to Spotify and my account was changed from premium back to free and my playlists and apps were wiped.

 

Username is my facebook account and I can't find any other username and/or password that I might have received from Spotify.

 

 

Are you able to assist?

 

Thanks,

Mark

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Re: Erase of everything on my Spotify account

user-removed
Not applicable

I have not recieved any respons to the same probelm and I logged my question previous to the one above that you are helping.

Tried connecting with the only log-in I have without any of my list being available.

When trying to log-in on my Iphone it says I have the wrong password.

 

I would like this fixed asap.

Thanks in advance.

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Re: Erase of everything on my Spotify account

Spotify
Spotify
MarkvonD - Can you try logging in with the username 'allstar83' and your original Spotify password. This will then access the original account.

OsloDavid - Can you log in with your original username 'oslodavid' and your Spotify password. You should then access your Premium and be able to log into your phone.

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Re: Erase of everything on my Spotify account

user-removed
Not applicable

Fantastic Sam. Excellent support! Smiley Very Happy

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Re: Erase of everything on my Spotify account

user-removed
Not applicable

Hi,

 

It appears that I am having the same problem.  It seems my account was de-linked to facebook. I then couldn't log on at all.  Finally able to log in and I see that I've been wiped clean.  Is there anyway to restore my stared and playlists etc.,

 

Please help!  I LOVE SPOTIFY but this is so whomp whomp!

 

 

THANKS SO MUCH!!!

 

lUISA

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Re: Erase of everything on my Spotify account

Newbie

Thanks - that worked, but there still seems to be a double account as I for example could not log in to this community using the same Username and also were not able to connect Facebook and Spotify again.

All playlist on my device were offline and had to be synced again.

 

I am happy for the quick help, but as stated by many other users this is a problem not caused by ourselves so some response not just saying "you seem to have double accounts when logging via Facebook..." as I have never experienced this problem before would be appreciated.

 

For example: Sorry for messing this up for you and making you spend long time trying to solve something you are actually paying for us to make sure to be working smooth...

 

Except for that - Spotify is just brilliant!

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Re: Erase of everything on my Spotify account

Spotify
Spotify
Ikorpi - Can you log in with the username 'weezy0821' and your Spotify password. This will access your original account and your playlists. Let me know if you have trouble.
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Re: Erase of everything on my Spotify account

Newbie

Same thing happened to me! Little help?

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