Help Wizard

Step 1


Erro no Nome do Convite

Erro no Nome do Convite

Bom dia,
Efetuei a mudança de plano do free para o familiar na minha conta.

Quando fui enviar o convite, não apareceu que eu tinha efetuado o convite e sim outra pessoa.

Apareceu que Carolina Freitas enviou o convite e não eu Matheus Pires.

PS: Print de um convite

2 Replies

Oi @Matheuspires7!


Bem-vindo à Comunidade! Ficamos felizes em te ver por aqui 😉


At the moment, we don't officially support Portuguese on the Community, but we can provide help in English. We hope you don't mind. If you'd like to get a reply in Portuguese, you can get in touch with our support team via email with this contact form. You can also find us on Facebook or Twitter


Thanks for letting us know about this. We understand that you want to change the administrator on your account. No worries, allow us to explain:

We’re currently looking into this and we will get back to you once we have some more information. Sorry for the inconvenience. 

In the meantime, let us know if there’s anything else we can help you with.
A.J Nelson

Hi A J Nelson, 

I did face the same issue related by last user. When I send an invite to someone from my Family appears the Juliana Santos name instead of my name (Marcelo Beirigo) as account owner. Do you know why it is happening?

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