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[snusker2]

Hello.

Case number: 

#00981590

I had to make this new account to be able to get on the forums because I cant login with my original account, it says that it's wrong username or password.

I've reset my password, didnt get any e-mail, i've sent a mail to your support using the form that is availble but I dont get any answer, only an automated answer.

Account name for the actual account is: snusker.

Please look into it and see if there's something wrong, I suspect i've been hacked or something and they removed my e-mail and changed password or some **bleep**, anyhow it's anoying as hell.

Thanks in advance.

EDIT: I can't even find my original account by searching for it here on the site, what's up with that?

[Liam]

Hi there @snusker2 and welcome(?) to the community 🙂

When did you submit the support ticket, and were you logged into a user account when you did so? It can take up to 48 hours to get a response, however Spotify do aim for a 24 hour ticket response time.

Did the automated reply tell you to come to the community? If it did, reply to it directly (even if it is from a no-reply address) and it'll be sent to an agent.

Also, community accounts are semi-separate from Spotify accounts - you would've have to have logged into the community with your Spotify account before a linked community account would be made.

Liam

[snusker2]

Good morning.

Been in contact with another support guy on mail now and i've sent him my informations so he can confirm that it's my account,

so i guess it is soon to be fixed.

Thank you anyway Liam.