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Error Message "Wrong Username and Password" with Facebook login

Error Message "Wrong Username and Password" with Facebook login

Hi all,

its already more than a month that every time i try to login in Spotify, with my facebook account, i recieve this error message "wrong username and password".
What i do not understand is how is possible that even if facebook user and pass are correct, if i log in the main site i have no problem, but if i try to log in on the web player or the program itself the message appear and i canot log in.

Also i moved from Italy to Czech Republic and i dont know if this is affecting the situation.

I tryed to disconnect facebook and spotify various time, redoing the registration, but nothing happened.

I already tryed to contact the helpdesk with the compiled form (2 time) but no response.

Please if someone know a way to cancell or reset all my inscription, i really would like to continue to use spotify, even losing my music selection is not a probem.

 

Thanks in advance

Reply
3 Replies

Sorry to hear you didn't get a reply from support.

 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

 

If you have a case number from support, please post it here. (8 digit number)

Thanks for your patience.

MattSudaSpotify Star
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Hi this is the reference number of my last request 02454586.

Thank you for your help.

Antonio

Alright, I have forwarded the case number over. Hopefully you'll get a reply tomorrow.

 

Thanks for your patience. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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