'Error in request' message trying to sign up for premium trial

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'Error in request' message trying to sign up for premium trial

Zambeziboy
Newbie

Hi,

 

Have tried three times to sign up for the premium trial, but get a simple:

 

Error in request

 

message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is there a problem with card payments?

 

Cheers, John

3 Replies
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Re: 'Error in request' message trying to sign up for premium trial

Taylor
Community Legend

Hi, and welcome to the community!

 

Quite a few other users hve posted about this recently, I'm guessing theres some sort of issue with the payment server.

Have you tried clearing your browsers cache and/or using an entirely different browser?

Do you have a screenshot of the issue?

 

Anthony 🙂

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Re: 'Error in request' message trying to sign up for premium trial

ak47stx
Newbie

I am trying to sign up my Aunt to Spotify and for 2 weeks now I get the message "an unknown error has occurred. Please try again later"  This is on an ipad. Version 8.1.2

Re: 'Error in request' message trying to sign up for premium trial

MattSuda
Community Legend

@ak47stx 

 

I suggest you contact support so they can help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

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