Error redeeming gift cards

[machinephase]

Hi-

I bought 4 $30 Spotify gift cards. The store receipt shows that they have been activated. When I enter each code at spotify.com/redeem, I get the error message: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." When I contact customer service with this question, I get an email telling me to ask for support at community.spotify.com or to check the help pages at support.spotify.com, which tells me to contact customer service.

Help?

[Anyk17 · Accepted solution]

Hey @machinephase!

We'd recommend you get in touch with us via this contact form. If you get an authomatic message, just reply to it with the same info.

You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.

[machinephase]

Thank you for your help -- got it sorted.

Thanks again!