Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Brazil
Device
Iphone 6
Operating System
iOS 10
My Question or Issue
I am having troubles to update my credit card number. For some reason every time I insert the new data and submit an error occur, saying that payment failed and that I should try other means for payment. I just received a new credit card and the former one is already cancelled.
An urgent assistance will be greatly appreciated.
Solved! Go to Solution.
Hey there @Igorgmsouza!
As suggested in the payment troubleshooting help guide please follow these steps :
Let me know if it helped 😃
Hey there @Igorgmsouza!
As suggested in the payment troubleshooting help guide please follow these steps :
Let me know if it helped 😃
Hi there!
I’d also recommend checking out this article for payment troubleshooting steps.
Hope this helps!
thanks for your assistance, I will try to one more time before cancelling the subscription. Let's hope it works.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…