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Error with Password Reset - asking to reset with Facebook credentials

Error with Password Reset - asking to reset with Facebook credentials

I am trapped in a round-robin situation.

 

I have a family plan and my son is one additional user. Suddenly, he cannot log in and when he tries to reset his password, we get this error:

 

"It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at facebook.com."

 

My son never used his FB account to create Spotify. I invited him using a link and he's using his email account.

 

So, I tried REPLACING his account with my daughter's. When she tries to sign in, it says she already has a Spotify account and can't join the family plan. 

 

Please help resvolve this issue.

 

Thank you!

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1 Reply

Maybe he has duplicate spotify accounts, and one uses his fb credentials?

 

Try changing his facebook email address, so it's different from the one used on spotify and the family plan.

 

See if that works, or at least let's him reset the password.

osorniosSpotify Star
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