Error with payment

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Error with payment

jonnybongas
Regular

 I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired.

 

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again.

7 Replies

Re: Error with payment

Peter__
Community Legend

Hey :) 

 

Does your card meet all of the requirements set out in this help page including being registered in the same country as your Spotify account?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Error with payment

jonnybongas
Regular

Hey :) 

 

Does your card meet all of the requirements set out in this help page including being registered in the same country as your Spotify account?

 

Peter

 

Yes, all requirements are met. I don't know why this doesn't work. Thanks for your help anyway.

1 person liked this

Re: Error with payment

FLP1000
Newbie

Dear Peter,

 

I am havong a similar problem, except the error message for me goes like "Oops ... It seems your card issuer or the payment service provider is having a bad day today. However, no reason for concern: no fee deduction. Try different currency."

 

This has been going on for two weeks, with me trying every week! 

 

Please do something about this, very annoying!

 

Thanks,

 

Fülöp

Re: Error with payment

tom5573
Newbie
same problem... nothing changed... payment was done with same card the month before... FAQ won´t help... there must be a problem with spotify

Re: Error with payment

Rock Star 22
Rock Star 22

@FLP1000 @tom5573

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 22
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Re: Error with payment

rajinderjoshi
Newbie

I paid my student discount of 4.99$ twice. But still I won’t be able to download music. But spotify charged me 10$(i.e., 4.99$+4.99$). What should i do now??? First attempt i wrote my wrong school id by mistake and in second attempt i wrote correct details, still I didn’t get any subscription. In my subscription page, it is showing nothing. :/

Re: Error with payment

Rock Star 22
Rock Star 22

Hey @rajinderjoshi

 

Did you get an email receipt from Spotify for your subscription purchase?

 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

 

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. :)

osorniosRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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