Error

[Coco87]

Hi I am trying to pay for my premium service again goes to the payment pay but once I click on confirm it says I'm not logged in to my Facebook but I am what should I do ?

[Adam]

Hey Coco,

Try logging out of both Facebook and Spotify then heading to https://www.spotify.com/#premium. Simply starting from scratch might do the trick and you've already added your card details so no worries there.

[Coco87]

Hi thank you I tried that still not working it all goes through until it tries to connect to my Facebook says that I'm not logged in

[Peter__]

Can you try using a different browser? 

Peter

[Coco87]

No it's on my iphone 5

[Adam]

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@Coco87 wrote:
No it's on my iphone 5

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Hey Coco, trying to upgrade from mobile devices can cause a few problems. If you try the same process from your computer that should work fine. Then you'll be able to acccess the Premium on your iPhone almost immediately.