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Error

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Error

Coco87
Casual Listener
Hi I am trying to pay for my premium service again goes to the payment pay but once I click on confirm it says I'm not logged in to my Facebook but I am what should I do ?
5 Replies

Re: Error

Adam
Roadie

Hey Coco,

 

Try logging out of both Facebook and Spotify then heading to https://www.spotify.com/#premium. Simply starting from scratch might do the trick and you've already added your card details so no worries there.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Error

Coco87
Casual Listener
Hi thank you I tried that still not working it all goes through until it tries to connect to my Facebook says that I'm not logged in

Re: Error

Peter__
Community Legend

Can you try using a different browser? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Error

Coco87
Casual Listener
No it's on my iphone 5

Re: Error

Adam
Roadie

@Coco87 wrote:
No it's on my iphone 5

Hey Coco, trying to upgrade from mobile devices can cause a few problems. If you try the same process from your computer that should work fine. Then you'll be able to acccess the Premium on your iPhone almost immediately.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
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